Securus Technologies is a major communications technology provider for correctional institutions, law enforcement agencies, and safety organizations, offering their service to over 3,400 clients and over 1.2 million inmates all across North America.
The connections between incarcerated individuals and their families is a huge difference-maker in their lives while in prison. The technology offered by Securus allows synchronization with iPhones, Androids, tablets and landline based phone systems.
Calling plans include prepaid plans, collect calling, direct bill, and inmate debit calling where the inmate pays the call charges. The video calling plan is a very popular plan because both callers can view each other on the video call if they have webcams available on each end of the call. Jail voicemail, email, and a money transfer service are also available.
Unfortunately, over the past several months, a competitor, GTL, has been publicizing false information that states their services and pricing are much better than that of Securus. The airways and their advertisements are so far off base that no one in their right mind would believe it.
Consequently, Securus made the decision to put an end to all of the silliness. Securus decided to place a challenge before GTL by offering to place each company’s actual data with proof, side by side and let a disinterested third party decide the outcome. Let the best set of documents rule the day.
As soon as the information about the challenge was made public, the sounds of silence from GTL was deafening, as for a few weeks there was nothing. Finally, the other side declined to participate in the challenge. There was no retraction or apology, and what little publicity they received seemed to hurt them rather than help them.